Listen without rushing to fix things. Ask what would help, and offer a...

https://blogfreely.net/gertonmhvf/what-questions-should-families-ask-a-treatment-center-in-georgia

Listen without rushing to fix things. Ask what would help, and offer a practical step, like sitting with them while they make a call. Say, “I’m here, and we can talk again when you’re ready.” Set clear boundaries