Getting a bad review removed from Google is possible, but it is not a...

https://jaidenjtnd900.tearosediner.net/what-is-the-simplest-checklist-for-a-google-review-removal-attempt

Getting a bad review removed from Google is possible, but it is not a guaranteed fix. If a review clearly violates Google’s policies, you have a solid path to getting it taken down. Results vary based on the specific content and context of the post