By 2026, AI customer service platforms are hitting new milestones, handling up...

https://oliviasinsightfulthoughts.novacrestiq.com/posts/can-an-llm-safely-decide-refund-amounts-without-guardrails

By 2026, AI customer service platforms are hitting new milestones, handling up to 70% of routine tasks within a week of deployment. But here’s the catch: they help agents assist customers faster—not always fully resolve issues